Biofects Butler

Support

Connection, dashboard, voice, advertising, and account help.

Butler support is not an emergency service and does not monitor your home. For an emergency, contact the appropriate local service and use the equipment manufacturer's controls.

Send a request

Contact support

Send the details below and we will reply by email. Never send passwords, OAuth tokens, API keys, signing keys, or complete Home Assistant backups.

Submitting this form shares these details with FormSubmit so the message can be delivered. Do not include credentials or sensitive exports.

Connection and sign-in

  1. Confirm Home Assistant opens from the same device and network.
  2. Prefer the HTTPS URL you normally use for Home Assistant.
  3. Confirm the Biofects Butler integration is installed and Home Assistant has been restarted.
  4. Sign out and authorize Butler again if OAuth access was revoked.
  5. If discovery fails, enter the URL manually.

Dashboard or display issues

  1. Open Butler Dashboards in the Home Assistant sidebar.
  2. Confirm the current display is registered and assigned to the intended profile.
  3. Check that every configured card references an entity available to the authorizing Home Assistant user.
  4. Remove stale display records if a retired device will not reconnect. Current Butler builds automatically replace a prior registration from the same physical device.

Voice issues

  1. Grant microphone permission in Android settings.
  2. Confirm the selected Home Assistant Assist pipeline works inside Home Assistant.
  3. Verify speech-to-text, conversation, and text-to-speech providers are available.
  4. Use push-to-talk first before diagnosing wake-word behavior.

Free advertising

The Free edition requests Google Native Advanced ads only after UMP permits ad requests. Ad inventory is not guaranteed. A Biofects Paid-edition promotion may appear when no third-party ad is available. Use the Privacy control in Butler to revisit available consent choices.

Paid edition

The ad-free Paid edition is coming soon. Purchasing and delivery are not available yet.

UniFi Connect devices

Install the standard Free or Paid Android APK. Include the Connect display model, UniFi firmware version, Android version, and installation method in support requests. Compatibility depends on the device firmware allowing APK sideloading, and Google Mobile Ads may be unavailable on restricted firmware.

Private test builds

Private evaluation builds are pre-release software. Support and compatibility are best-effort, and builds may be replaced as hardware or firmware behavior changes.

Privacy and deletion

Read the Privacy Policy or follow the data deletion instructions. Select “Privacy or data deletion” in the support form when requesting assistance.